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Help and FAQAnswers to the common questions

What happens after you write

No automated maze. Your message goes to the support inbox and the reply comes back to your email.

  1. You send the message

    Pick a topic if you can. It helps us route the message to the right person.

    Takes about a minute

  2. We reply by email

    The reply goes to the address you entered, so check that it is spelled correctly.

    Replies are sent by email

  3. Tickets for tracked issues

    For anything about an account, a payment or a trade, a signed-in ticket keeps the whole conversation in one place.

    Needs an account
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